Do you need help?
At Patucos Children's Fashion, we want to ensure that your online shopping experience is easy and secure. Below, we explain how our shipping works.
I. Shipping Options
Once you have selected your product, you must choose from the following shipping options.
Shipping within Spain
1. Standard shipping by ordinary mail
- Delivery time: 2-5 business days
- Cost: €3.90
- Free for orders over €50
- No order tracking
2. Express shipping via GLS
- Delivery time: 1-3 business days
- Cost: €6.90
- Order tracking available
3. In-store pickup
- Available at our physical store in Patucos, c/ Diego de León 30, 28001, Madrid
- Preparation time: 1 business day
- No additional cost
4. Standard European Union Shipping
- Delivery time: 4-10 business days
- Cost: €9.90
5. Express European Union Shipping
- Delivery time: 2-7 business days
- Cost: €14.90
International Shipping
To inquire about placing an international order, please contact us at: patucosmarta@hotmail.com
II. Order Information and Tracking
Once you complete your order, you will receive an email with all relevant information, such as the order number, so you can track it. From that moment, orders are prepared within a maximum of 1 business day after payment confirmation. Orders placed on weekends or holidays will begin to be prepared on the next business day.
III. Order Shipment
At the time of product shipment, GLS will contact you and notify you by email that your order has been dispatched, and they will send you all the information needed to track your order.
